The Upkeep will supply everything needed to clean your home, from tools to products.
However, if you have a specific preference or a particular product you are accustomed to, please tell us and we will let our team know that you will provide it when they come.
We ask that you provide trash liners that fit your bins, and toilet paper for your bathrooms.

We provide linen changing for up to four beds as part of our service. All you need to do is leave the fresh linens on top of each bed and we will take care of the rest.

Once a schedule is set, we make every attempt to come to your home, preferably at the same time each cleaning. We use 1–2-hour arrival window when booking arrival times and at times can schedule your cleaning for mornings or afternoons to account for unforeseen issues that may come up such as last-minute cancellations, schedule changes, traffic, or other possible delays.

If we arrive at your home and are unable to enter or perform our service, we will attempt to contact you via text message and/or telephone call. If we are not able to reach you, we will wait for 15 minutes and leave for our next assignment.

If you can’t be home when we clean, don’t worry. Just make sure we can get in and out of your house safely. Some of our customers leave a key in a lockbox or give us a code for the garage or door. We’ll take good care of your home and lock it when we’re done.

Yes, you can cancel or reschedule our services provided it is done 48 hours prior to your scheduled appointment. Because we reserve a slot for you, we ask for your consideration when it comes to cancellations. Please contact our office and we will make every attempt to accommodate your request for a change based on our availability. Please note if you skip or cancel a service and the cleaning interval becomes longer, we will have to adjust the price of your next service accordingly. A cancellation fee of $150 will be charged if proper notice is not provided. We understand emergencies happen. Please contact our office and we will handle them on case-by-case basis

An invoice will be sent to your e-mail address on file one day prior to your service with a payment link attached. We accept all major credit cards, Apple Pay and ACH transfers. All payment is made electronically through our system as the team onsite will only focus on your cleaning. Payment is due once your service has been completed. If you wish to leave a credit card on file, please contact our office and we will gladly add it to your account. Our billing platform is encrypted and PCI-compliant.

Yes, we love your fur babies! For their well-being and the safety of our teams members we kindly ask you to keep them away from the areas that are being cleaned. Some of our clientes choose to crate them or keep them busy during service.

You don’t have to clean before the cleaners come! That’s what we do. We kindly ask that you keep the areas expected to be cleaned free and clear such as: removing items from the floor, placing dirty items of clothing in a hamper, placing dirty dishes in the dishwasher and gathering up toys.

We value the health and well-being of our team members, and we appreciate your cooperation in keeping them safe. Therefore, we kindly ask you to avoid asking them to perform the following tasks:

Handling any substances that may pose a biological risk.

Using any chemicals that may be harmful or hazardous.

Cleaning in areas  where there may be infestations of insects or rodents.

Ascending on a ladder or any unstable platform.

Cleaning surfaces that are high, hard to reach or outside your home or building.

Yes, please send all your extra requests or special tasks to our office, preferably in advance, so we can account for the time dedicated to your request, price accordingly, and instruct our team. We offer a few extra services you can request in advance, such as oven and refrigerator cleaning.